Point of Care Testing, Laboratory Technical Specialist, Day Shift | Permanent |

Position & Client Overview:

A large university medical center in the Nashville, TN area is seeking to hire a Laboratory Technical Specialist to report to the Point-of-Care Testing Manager. The Lab Technical Specialist will have responsibility for independently performing a wide range of duties within their area of specialty, in close collaboration with the team leader, manager and laboratory section medical director. These duties include investigation/development of new/modified test procedures and technical review and monitoring of existing procedures.

Salary: $50,000-80,000

Key Responsibilities:

  • Function as technical resource person within the area of specialty to resolve technical problems and ensure that remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications
  • Recommend and develop new test procedures or modify existing procedures for implementation in the routine laboratory
  • Verify the test procedures performed and establish the laboratory's test performance characteristics, including the precision and accuracy of each test and test system
  • Collect and analyze data, providing appropriate written information for protocol evaluation and test interpretation
  • Develop, review, and update written protocols, as needed, in the approved VUMC laboratory procedure format
  • Function as a liaison and technical expert to vendors including support of equipment selection, obtaining quotes, and making recommendations.
  • Suggest, develop, and implement quality assurance projects and prepare reports as required;
  • Establish a quality control program appropriate for the testing performed in cooperation with the section quality coordinator, team leader and medical director;
  • Review quality control procedures and investigate problems and alternative methods when necessary;
  • Review proficiency testing results and provide a mechanism for education and corrective action;
  • Serve as representative for peer review processes (e.g. CAP inspection);
  • Evaluate the competency of all testing personnel in area of specialty and assure that the staff maintain their competency to perform test procedures and report test results promptly, accurately and proficiently;
  • Identify training needs and assure that each individual performing testing receives regular in-service training and education appropriate for the type and complexity of the laboratory services performed.
  • Influences others positively in work situations without having commensurate authority.
  • Supports MLS program by mentoring, teaching and precepting as appropriate.
  • Assist in developing short and long-range goals for area of specialty;
  • Assist in planning work activities to ensure efficient and cost-effective operations;
  • Assist with interviewing and selecting of staff as required;
  • Provides feedback for evaluation of the performance of staff as requested;
  • Manages clinical and/or anatomic pathology support services to ensure optimal performance of the team.
  • Responsible for quality assurance functions for Clinical and/or Anatomic Path Support.
  • Oversees supervisory activities of support personnel.
  • Participates in the financial activities of the laboratory.
  • The responsibilities listed are a general overview of the position and additional duties may be assigned.

Additional responsibilities include coordination of quality control, quality assurance, and proficiency testing activities, which are performed in collaboration with the laboratory quality coordinator. Responsibilities may include identification of staff training needs and evaluating the competency of team member testing proficiency. The Technical Specialist acts as a technical consultant and resource for other team members. In support of the MLS programs, the Technical Specialist supports in enabling team members to serve as instructors for the primary training of the MLS students.

Core Accountabilities:

  • Organizational Impact: Plans and sets day-to-day objectives for the team that have a direct effect on the results of the department or area that the job is in. 
  • Problem Solving/Complexity of work: Resolves technical and operational problems within provided guidelines.
  • Breadth of Knowledge: Applies advanced subject matter knowledge within a specific technical area and basic management knowledge to support the team.
  • Team Interaction: Leads/supervises a unit within a department or a small department. Typically without budget or hire/fire authority. Role is typically a 'working' supervisor.

Core Capabilities:

  • Supporting Colleagues:
  • Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
  • Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
  • Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
  • Delivering Excellent Services:
  • Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
  • Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
  • Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
  • Ensuring High Quality:
  • Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
  • Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
  • Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
  • Managing Resources Effectively:
  • Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. 
  • Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. 
  • Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities
  • Fostering Innovation: 
  • Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
  • Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
  • Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Education, Certification, & Experience:

  • Bachelor's degree
  • Three (3) years of experience

Must be legally authorized to work in the US without sponsorship.

HealthCare Connections, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, religion, national origin, disability, pregnancy, protected veteran status, sexual orientation, gender identity, genetic information or other protected status pursuant to law. #IND

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