Patient Services, Senior Laboratory Manager, Day Shift | Permanent |

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Position & Client Overview:

Our client, a large reference laboratory located across the United States, seek a Senior Patient Services Manager to oversee day to day operations in their busy patient services centers in the Tampa area. This is a day shift role.

Job Summary:

Responsible for the management and administrative functions for the laboratory. Responsible for policy development and implementation, regulatory compliance and quality assurance. Supervision is exercised over laboratory supervisors, clinical staff and support staff.

The Patient Services Senior Manager is responsible for the management of managers in multiple geographies. In partnership with the Commercial team, this professional is responsible for the strategy in the geographic markets. The Patient Services Senior Manager is responsible for the quality of services and technical procedures, the overall patient experience, and additionally ensures compliance with applicable testing requirements, regulations and departmental budgets.

Job responsibilities:

  • Formulates operating objectives, goals and strategies for assigned facilities.
  • Conceives and implements new methods for providing more economic and efficient services.
  • Monitors customer reaction to quality of services and implements action when required.
  • Maintains liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs.
  • Manages supervisory staff in the performance of their duties.
  • Ensures adherence to compliance guidelines.
  • Responsible for monitoring budgets of various departments or locations.
  • Reviews the profitability of patient service centers and makes appropriate decisions regarding their continued operation.
  • Coordinates operating plans and activities with the logistics, marketing and other satellite operations to ensure a cohesive effort.
  • Manages all locations under supervision to ensure profitability and takes appropriate cost cutting actions as necessary.
  • Ability to travel in support of large distributed and virtual teams.
  • Responsible for facilitation of leader pipeline development.
  • Manages managers within the geographic market area.

Education, Certification, & Experience:

  • Bachelor's degree in biology
  • Five (5) years supervisory experience

HealthCare Connections, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, religion, national origin, disability, pregnancy, protected veteran status, sexual orientation, gender identity, genetic information or other protected status pursuant to law.

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